FAQS – FREQUENTLY ASKED QUESTIONS

• Risk-Free Trial Period
• Shipping and Delivery
• Warranty Information
• Returns, Refunds, Cancellations and Replacements
• Ordering and Tracking

Liberty Trike is a subsidiary brand of Electric Bike Technologies, Inc. Users must follow the instructions and warnings contained on this page, in supplied videos and manual where provided for safety. DO NOT attempt to operate your electric bicycle, tricycle, or conversions system from Electric Bike Technologies, Inc. until you have adequate knowledge of its control and operation. Damage caused by failing to follow instructions is not covered under warranty. Failure to read and understand instructions and warnings specific to this product could result in dangerous situations, accidents, damage to the electric tricycle, damage to property, injury to you and others, or death. If you have any questions about assembly or operation, contact Liberty Trike at 1-866-894-4620 or by email at support@libertytrike.com.

It is impossible to anticipate every situation or condition that can occur while riding; Electric Bike Technologies, Inc. makes no representations about the safe use of electric tricycles under all conditions. There are risks associated with the use of any electric tricycle that cannot be predicted or avoided and are the sole responsibility of the rider. You and any user assume such risks.

Risk-Free Trial Period

As part of our "No Risk" program, try the Liberty Trike for 21 days, and if you're not in love with the Liberty Trike, return the undamaged and unused and we'll issue you a full refund minus the cost of shipping ($40 each way). Please save your Liberty Trike box and take extreme care in repackaging the trike. All sales outside of the contiguous USA are final and not subject to our return policy.

Refurbished Liberty Trike
There is no 21 days trial program for an refurbished Liberty Trike. These refurbished trikes are very lightly used and/or have minor cosmetic blemishes.

Shipping and Delivery

Electric Bike Technologies, Inc. uses United Parcel Service (UPS) and the United States Postal Service (USPS) for all of its shipments. All larger items (Liberty Trikes, battery packs) ship UPS Ground from our warehouse in Pennsylvania. All smaller parts ship via USPS Priority Mail unless otherwise requested. All Li-ion battery packs are shipped from Electric Bike Technologies, Inc. in Pennsylvania via UPS Dangerous Goods and a signature is required.

1. Contiguous USA – Liberty Trikes are shipped with a discounted flat rate of $40 (all products are shipped from Croydon, PA 19021).

2. Canada – The shipping cost will automatically be calculated by UPS during checkout along with an automatically applied discount equivalent to the flat-rate discount for domestic shipping. Please note that UPS will bill you for the brokerage fees and GST/PST taxes. These fees are outside of our control and subject to change. For more information on Canadian shipping, click here. 

3. Outside of the Contiguous USA – International (except Canada) or any UPS ground address does not serve: Not available for checkout on our website. We can ship a Liberty Trike to a non-domestic address in some cases. Contact us at 1-866-894-4620 for more details.

Warranty

The Liberty Trike is warranted to the original retail purchaser to be complete and free from defects in materials and workmanship for one year from the date of purchase. The warranty only covers the frame, fork, and electronic components: motor, battery, display (hereinafter: Electric Bike Tech products). The warranty only covers new Electric Bike Tech products that were purchased from Electric Bike Technologies, Inc. All other parts and components are excluded from this warranty. Electric Bike Tech products warranties are effective from the date of purchase by the end-user provided the product is purchased in new condition.

Spin Out - This is spinning out the axles inside your dropouts. The torque arm must be installed at all times. When fixing a flat, make sure your mechanic correctly re-installs the torque arm, or damage can occur.

Over Voltage - Connecting a larger battery, as in larger than the supplied 36-volt battery, can damage the controller and other system parts. Only purchase replacement batteries from Electric Bike Technologies, Inc.

Improper Battery Maintenance - Is damage to the battery and or battery cells due to improper care and overcharging, undercharging, punctures, dropping the battery, or using a charger that has not been approved for use by Electric Bike Technologies, Inc. Lithium-ion batteries require proper charging cycles to maintain the life and integrity of the cells. Failure to adhere to the proper care and upkeep directions laid out in the manual could potentially fail the battery and cause damage to the cells, which could result in bodily injury or death.

Damage - Caused by the weather, exposure to water, dropping, or any collision is not covered under warranty.

Altered Parts - Is the use of unauthorized service, parts, and/or components, or altering of any and all provided parts or components, including battery and/or electric systems.

Other Manufacturers - Parts from other manufacturers may carry a warranty with their respective manufacturer, and it will be the purchaser's responsibility to pursue such warranties.

International Sales (Excluding Canada) - The Liberty Trike warranty does not extend to international customers or domestic customers that have taken their Liberty Trike abroad. Regardless of defects in materials or workmanship, Electric Bike Technologies, Inc. will not cover the cost of replacement parts, shipping, or repairs outside of the 48 continental United States. All sales outside of the contiguous USA are final and not subject to our return policy.

What Isn't Covered by the Limited Liberty Trike Warranty
Warranties are limited to the replacement of parts and/or products determined by Electric Bike Technologies, Inc. at its sole discretion to be defective.

Warranties do not apply to normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse, and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure, and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.

Rentals, Commercial Use, and Non-Authorized or 3rd Party Sellers
The Liberty Trike limited warranty does not cover or apply to any Electric Bike Technologies, Inc. product used for rental or commercial purposes unless the specific product is designated, labeled, or marketed by Electric Bike Technologies, Inc. as acceptable for rental or commercial use. The Liberty Trike Limited Warranty does not cover or apply to any Electric Bike Technologies, Inc. product sold by a non-authorized reseller or retailer.

Those parts and/or products that are determined by Electric Bike Technologies, Inc., to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by Electric Bike Technologies, Inc. customer service department. Warranty claims must be made by the original purchaser by contacting the Electric Bike Technologies, Inc. customer service call center for the Liberty Trike at 1-866-894-4620 within the warranty period (stated above). Shipping and handling fees will paid by Electric Bike Technologies, Inc.

Electric Bike Technologies, Inc., at its Sole Discretion, has the Option of Replacing with a New Part or Factory Re-Certified Part. The limited warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. Electric Bike Technologies, Inc. shall in no event be liable or responsible for incidental or consequential losses, damages, or expenses in connection with their products. The liability of Electric Bike Technologies, Inc. hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of Electric Bike Technologies, Inc. to the repayment of an amount equivalent to the purchase price of the product in question.

Returns, Replacements, Cancellations and Refunds

Risk-Free Trial Period
As part of our "No Risk" program, try the Liberty Trike for 21 days, and if you're not in love with the Liberty Trike, return the undamaged and unused and we'll issue you a full refund minus the cost of shipping ($40 each way). Please save your Liberty Trike box and take extreme care in repackaging the trike. All sales outside of the contiguous USA are final and not subject to our return policy.

Returning After the 21 Day Trial Period
Buyers may return any undamaged and unused products within thirty days of delivery for a full refund minus a 20% restocking fee. Shipping charges are non-refundable. Return shipping and insurance are the responsibility of the buyer. Please save your Liberty Trike box and take extreme care in repackaging the trike.

Items must be received at Electric Bike Technologies, Inc. in Croydon, PA, no later than thirty days after our original shipping date. If the Liberty Trike is returned in less than new condition or refusal of delivery. In that case, Electric Bike Technologies, Inc. reserves the right to deduct for any wear or damages, including excessive mileage or extra shipping costs due to refusal. Please save your box and take extreme care in repackaging the Liberty Trike.

All returns for repair or replacement should be preceded by contacting Electric Bike Technologies, Inc. at 1-866-894-4620 for approval. Upon approval, we will open a service ticket to track and communicate the progress of the claim or service. Please note all shipping charges related to returns or repairs covered under warranty are the buyer's responsibility.

Cancellations
Any order that has been processed will have a 3% processing fee. Any order that has been shipped cannot be canceled. All cancellations and modifications to the original order must be made in writing or by email. Send your email to support@LibertyTrike.com.

Refunds
Refunds are issued within two days of receipt of the returned merchandise. Please allow 3-6 business days for the credit to appear on your credit card. Any type of refunds, including but not limited to cancellations, refused items, etc., will be made back to the credit card or however the consumer paid.

Ordering

Orders for in-stock items are 1-3 days.

The day your order ships you will receive tracking information via email directly from UPS or USPS. To track your Liberty Trike,